Shipping and Delivery Policy

The estimated delivery time for Karachi is 2 to 3 working days.

The estimated delivery time for rest of Pakistan is 4 to 6 working days (depending on the destination).

We at RAF Appliances aim to process and dispatch your order within 12 hours once the order is confirmed.

You are requested to be available on the provided contact number so our team can reach you.

Timely delivery is subject to availability of stock, courier load, weather conditions, political disturbances, and other unforeseen situations. However, we try our best to provide all necessary support in case an order is delayed by any unforeseen circumstances.

Refunds and Returns Policy

Our refund or returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Some health and personal care items

To complete your return, we require a proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@rafappliances.pk .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at support@rafappliances.pk for questions related to refunds and returns.